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Complaints policy

We endeavour to give the highest quality service at all times and apologise if you have found our service to be below this standard.

Complaints should be made to Karen Braithwaite, who is the Superintendent Pharmacist and director of Aberlour Pharmacy Ltd.

Miss K Braithwaite MRPharmS

Aberlour Pharmacy

112 High St



AB38 9NX

Tel / Fax 01340 871 279

Your complaint will be investigated, and we will tell you what we have done to resolve your complaint and prevent a similar future occurrence. If you are not satisfied with our response you should contact NHS Grampian:

NHS Grampian Complaints Team


Woodend Hospital

Queens Road


AB15 6LS

Phone: 01224 556447

Opening Hours

Mon-Fri 9am-1pm 2pm-6pm
Sat 9am-1pm Closed
Sun Closed Closed

Closed on Saturday afternoons

Contact us

tel 01340 871 279
fax 01340 871 279
email karen.braithwaite@nhs.net


112 High St, Aberlour, Moray, AB38 9NX

Aberlour Pharmacy | 01340 871 279 | pharmacy@aberlourpharmacy.co.uk

Contact NHS24 on 111 for healthcare advice when the pharmacy is closed

To confirm that Aberlour Pharmacy and Karen Braithwaite are registered with the General Pharmaceutical Council please go to www.pharmacyregulation.org and search the registers, on the right hand side of the home page.

The Superintendent Pharmacist's GPhC number is 2043564 and the premises GPhC number is 1041912.

Photography by Alan Butterfield | Karen would like to thank Alan for kindly allowing his beautiful photos to be used on the pharmacy website. Alan can be contacted at alanwbutterfield@aol.com

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