Complaints policy

We endeavour to give the highest quality service at all times and apologise if you have found our service to be below this standard.

Complaints should be made to the manager of Aberlour Pharmacy Ltd at the following address:

Aberlour Pharmacy Ltd
112 High Street
AB38 9NX


Tel: 01340 871 279

Your complaint will be investigated, and we will advise you of what we have done to resolve your complaint and prevent a similar future occurrence. If you are not satisfied with our response you should contact NHS Grampian:

NHS Grampian Feedback Service
Summerfield House
2 Eday Road
AB15 6RE

Tel: 0345 337 6338


The Feedback Service is open Monday to Friday 9:00am to 5:00pm.