Complaints policy

We endeavour to give the highest quality service at all times and apologise if you have found our service to be below this standard.

Complaints should be made to Karen Braithwaite, who is the Superintendent Pharmacist and director of Aberlour Pharmacy Ltd.

Miss K. Braithwaite MRPharmS
Aberlour Pharmacy
112 High Street
Aberlour
Moray
AB38 9NX

Email: karen.braithwaite@nhs.net

Tel / Fax: 01340 871 279

Your complaint will be investigated, and we will tell you what we have done to resolve your complaint and prevent a similar future occurrence. If you are not satisfied with our response you should contact NHS Grampian:

NHS Grampian Feedback Service
Summerfield House
2 Eday Road
Aberdeen
AB15 6RE

Tel: 0345 337 6338

E-mail: nhsgrampian.feedback@nhs.net

The Feedback Service is open during the office hours of Monday to Friday 9:00am to 5:00pm.