Minor Ailments

Free treatment for many common symptoms

NHS Minor Ailment Service

NHS Minor Ailment Service

The NHS Minor Ailment Service (MAS)  is a service that allows the pharmacist to prescribe free treatment for common symptoms like colds, teething and hay fever. The pharmacists like MAS because we can recommend whatever treatment we think is best, without worrying about whether the customer can afford it, or if they will think we are just trying to make money. Patients and their families like MAS because they get free advice and treatment without waiting for an appointment with a doctor or nurse. Doctors and health centre staff like MAS because it frees up appointments for patients with illnesses like diabetes, heart disease, etc.

Patients who are registered with a Scottish GP and who fulfil one of the following criteria can register with the pharmacy for the Minor Ailment Service. (Unfortunately, not everyone is entitled to free treatment on the Minor Ailment Service (MAS). )

  • Under 16 years of age
  • Under 19 years of age and in full-time education
  • Aged 60 years or over
  • Have a valid maternity exemption certificate, medical exemption certificate(EC92A)*, or war pension exemption certificate;
  • Get Income Support, Income-based Jobseeker’s Allowance, Income-related Employment and Support Allowance, or Pension Credit Guarantee Credit
  • Are named on, or are entitled to, an NHS tax credit exemption certificate or a valid HC2 certificate.

* You are entitled to a medical exemption certificate if you take medication for epilepsy, diabetes, a thyroid problem or you have a stoma. People who have “A continuing physical disability which prevents a patient from leaving a residence without the help of another person” are also entitled to a medical exemption certificate. If you would like to register for the Minor Ailment Service, ask the admin staff at your health centre to ask your doctor to complete a Medical Exemption (EC92A) form for you.

The most common “Minor Ailments” we treat at Aberlour Pharmacy are:

  • Pain (sore joints, tooth ache, sinus pain, etc.)
  • Constipation
  • Diarrhoea
  • Teething pain
  • Nappy Rash
  • Head lice
  • Thread worm
  • Colds, flu and sore throats
  • Hay Fever and allergies
  • Conjunctivitis
  • Eczema and dry skin

Ikea toy

The private consultation room is always available. It allows you to talk to the pharmacist, or a trained pharmacy assistant, in privacy, quietly. (It can get a bit hectic at the counter.) We have a fun Ikea bead rollercoaster (essential pharmacy kit!) to keep young customers amused while we talk.

The computer in the consultation room shows the pharmacist all the prescriptions that you have had dispensed at Aberlour Pharmacy. This means that the treatment they recommend for you will be safe with the medicines your doctor has prescribed, and with the illnesses those prescriptions treat. For example, decongestants are not suitable for people being treated for high blood pressure.

The computer also enables the pharmacist to show you the NHS Inform website, where you can find out more about the symptoms you have discussed.

The Minor Ailments Service is an NHS service, so there is, of course, small print. Please read the NHS website  or pick up a leaflet in the pharmacy for the full details of the service